Below FAQ are some common concerns of our clients before purchasing the parts or equipments.
If you have other questions, please just send it to parts@pacstandard.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to contact with Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Sale Questions

We offer a wide range of specialty food equipment and parts from top brands such as Alto-Shaam, TurboChef, Rational, Vitamix, Imperial, Hatco, and more. Our selection includes ovens, fryers, mixers, and other professional-grade kitchen equipment.

Yes, we offer special pricing and discounts for bulk orders. Please contact our sales team for more information on bulk pricing and available discounts.

We accept major credit cards, including Visa, Mastercard, and American Express. We also accept bank transfers and company checks. Please contact our team for other possible payment options.

You can place an order directly on our website by browsing our product selection and adding items to your cart. Alternatively, you can contact our sales team by phone or email for personalized assistance.

Our return policy varies depending on the product. Generally, unopened and unused items can be returned within 30 days of purchase for a full refund. For specific details on returning a product, please contact our customer service team.

Technical + Service Questions

We provide service throughout California, Hawaii, Ohio, and New Jersey. Please contact us for specific service availability in your area.

You can request a service appointment by calling our service line or filling out a form on our website. Our team will schedule an appointment at your convenience.

Our experienced technicians are factory certified to service brands such as Alto-Shaam, TurboChef, Rational, Vitamix, Imperial, and more. We service a wide range of food equipment including ovens, fryers, and other professional-grade kitchen appliances.

Our goal is to respond to service requests as quickly as possible. In most cases, we can schedule service within 24-48 hours of your request. Urgent service needs may be accommodated sooner based on technician availability.

Yes, we offer maintenance contracts for businesses looking to keep their equipment running smoothly. Regular maintenance can help prevent costly breakdowns and extend the lifespan of your equipment. Contact us for more information on our maintenance plans./p>

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